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Midan Market Group

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What Car Should I Buy Survey

If a salesperson does a bad job, he or she deserves a bad survey. But what should shoppers do if they feel good about the transaction but weren't blown away by it? The normal impulse would be to give a salesperson an 8 or a 9 rather than a perfect 10. But because of the scoring models used, an 8 or a 9 is essentially the same as giving the salesperson a zero.

what car should i buy survey

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With so much on the line for both dealer and salesperson, begging for high marks often becomes part of the deal. Some car shoppers know the importance of a good survey and use the CSI survey as a negotiation tool, promising great scores if the dealership will "sweeten" the deal.

"If I had a really unhappy customer I thought would give us a terrible survey, I'd sometimes have to pass on the deal," a former sales manager with 20 years of experience told Edmunds. "I couldn't take the risk of a terrible survey. I hated missing a deal because of a survey, but it could take 15 perfect surveys to make up for a single bad one."

Just as receiving an A on a 100-question math test may not mean that the student answered every single question correctly, a top score on a CSI survey does not mean that the deal was perfect. In the eyes of dealers and carmakers, a perfect score simply means that overall, the car shopper was happy with the sales process and satisfied with the service received while doing the deal. You might think "satisfied" would equal a score of 80%-85%, leaving some room above that for "delighted" or even "deliriously happy." But that's not how it works.

It doesn't take much to bring a salesperson's CSI score below the store goal. Imagine that a salesperson received seven surveys in a month. If six of those surveys had a 95% satisfaction score and just one 90% score, she'd have an overall CSI score of 94%. She missed that month's target. Should a salesperson receive too many 94% CSI survey scores in a given time frame, she might not only miss out on additional income. Her job could be in jeopardy.

I once worked with a new salesperson who sold a car to his mother, who happened to be an elementary school teacher. His mother gave him 90% CSI score on the survey she filled out. Why? She believed that everybody can improve, including her son. What she likely didn't know was that that one survey may have stopped her son from getting that month's sales bonus.

When I was a salesman, I once received a bad survey from a customer because of poor treatment she received at a competing dealership. Although she and I got along fine and had a smooth deal at my store, there was very little I could do to fix the problem she had at a company I didn't work for. I ended up getting the bad survey.

Within the survey, there are ways to voice complaints without affecting the salesperson's pay. At the end of CSI surveys, there is a comment section for the car shopper to address any concerns that may have come up while doing the deal. These comments do not affect the overall scoring of the salesperson. If a car shopper thought the music was too loud in the dealership, for example, saying that in the survey comment would likely be a better option than giving the salesperson an 8.

Reviews on the Edmunds site are honest shopper assessments and offer customers a chance to better express their feelings about the purchase experience using their own words in a public forum. More than ever, dealerships are aware of their online reputations and pay close attention to customer reviews, and they look to resolve complaints raised there. An added bonus to review sites is that other shoppers get to read about what your experience was like. That's something that doesn't happen with in-house CSI surveys.

And then there are some old-fashioned ways to give feedback. Write a letter to management. Or better yet, set up a meeting with one of the dealership brass. These routes will likely go further toward fixing a systemic problem at a dealership than any customer satisfaction survey ever would. From my experience, real change happens on the dealership level and not because a carmaker tells a dealer that the survey scores need to be higher.

Until automakers and dealerships find better ways to improve the customer service experience than the blunt instrument of the CSI, shoppers can help by offering honest feedback via online reviews at Edmunds and by writing comments in the surveys.

Pew Research Center conducted this study to understand how Americans view climate, energy and environmental issues, including views of electric vehicles. We surveyed 10,282 U.S. adults from May 2 to 8, 2022.

This technology has also generated pressing questions related to work, human agency and ethics: How will this impact people who drive for a living? Are Americans willing to give up control to a machine? And whose safety should be prioritized in a potential life-or-death situation?

A central question about the deployment of autonomous passenger vehicles is whether these cars would help reduce traffic accidents or instead lead to more injuries or fatalities. This survey finds that 39% of Americans say the widespread use of driverless vehicles would decrease the number of people killed or injured in traffic accidents, and 27% believe traffic deaths and injuries would increase. Another 31% say it would not make much difference.

A 2017 Center survey also found mixed views on whether driverless cars would reduce traffic injuries or deaths. The current figures cannot be directly compared to the previous survey due to changes in question wording, but it does highlight that even with advancements and investments in driverless vehicle technology, the public remains divided on the impact these cars will have on traffic safety.

Software developers, industry leaders and safety experts must grapple with the modern version of this question of whose safety should be the priority in the event of a coming accident involving an autonomous vehicle. This is a question that some experts themselves are unsure of how to answer, while others critique the usefulness of this framing altogether.

There is strong agreement among Americans that the standards used to test the safety of regular vehicles are inadequate when it comes to driverless ones. A clear majority of Americans (87%) say driverless vehicles should be tested using a higher standard than is used for regular vehicles. Only 11% believe that existing standards used for regular vehicles would be enough to ensure the safety and effectiveness of autonomous vehicles.

Similar shares say the individuals who use these driverless vehicles and the federal government should have a major role in this process (54% and 53%, respectively). There are some differences by party when it comes to how much of a role the federal government should have in setting standards: 66% of Democrats and those who lean toward the Democratic Party say it should have a major role, compared with 38% of Republicans and Republican leaners who say the same. And 20% of Republicans say the federal government should have no role at all.

Across each of the types of vehicles measured in this survey, there is some level of uncertainty about how they feel about the technology. For example, 25% of Americans are unsure if the technology used in driverless passenger vehicles should be used in taxis and ride-sharing vehicles.

The survey, conducted by Consumer Reports (CR) and the Union of Concerned Scientists (UCS), shows that 63 percent of prospective car buyers in America have some interest in electric vehicles. Breaking this down, 31 percent would consider one for their next purchase, 27 percent would consider one at some point down the road, and 5 percent say they are definitely planning on buying or leasing one for their next vehicle. This later number would mark a big escalation in electric car purchases in the U.S., which made up about two percent of new car purchases in 2018.

Recent fatalities involving self-driving vehicles appear to be making people nervous about self-driving vehicles. When asked in a survey undertaken by researchers at the Brookings Institution how likely they are to ride in a self-driving car, only 21 percent of adult internet users said they are inclined to do so, compared to 61 percent who are not.

The support for self-driving cars is down a bit from other surveys over the past year. For example, Northeastern University/Gallup undertook a mail survey of 3,297 U.S. adults from September 15 to October 10, 2017 and found 25 percent were likely to ride in a self-driving car and 54 percent were unlikely. In January 2018, Reuters/Ipsos completed a survey of 2,592 adults, finding 27 percent were comfortable riding in a self-driving car and two-thirds were uncomfortable.

But these levels were less favorable than what a Morning Consult survey found between March 29 and April 1, 2018. In that poll, researchers discovered 32 percent were favorable to self-driving cars and 57 percent were unfavorable.

Forty-seven percent believe the national government should not be supportive in allowing self-driving cars on highways, 27 percent believe it should be supportive, and 26 percent do not know or give no answer.

This research was made possible by Google Surveys, which donated use of its online survey platform. The questions and findings are solely those of the researchers and not influenced by any donation. For more detailed information on the methodology, see the Google Surveys Whitepaper.

In a reliability survey published last November, Consumer Reports named electric SUVs the least-reliable vehicle type. Now CR has followed that up with a report shedding light on specific problem areas.

Survey respondents also reported problems with seals and weatherstripping in the 2020 Model X, which can cause water leaks and wind noise. The Model X's doors have presented issues from the start. In 2016, CEO Elon Musk said he was "not sure anyone should have built or designed this car, because it's so difficult to make."

The same 2021 reliability survey also found that hybrids and plug-in hybrids cost less to maintain and repair. CR also noted that "most of these vehicles are built on proven systems," which could be an advantage when it comes to reliability. 041b061a72


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